Privacy Policy

Introduction

At BuildWise Africa, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our platform. Please read this policy carefully to understand our practices regarding your personal data.

BuildWise Africa is a technology platform that connects homeowners, suppliers, contractors, and professionals in the construction industry. We are committed to transparency and trust in all our data handling practices.

Information We Collect

Personal Information

We may collect the following personal information:

• Full name - For account identification and personalization
• Email address - For account verification and communication
• Phone number - For verification and support
• Location - To personalize your experience and match you with local services
• Profession - To categorize your account type
• Company information - If you register as a business
• Profile photographs - To personalize your profile

Business Information

For businesses and suppliers, we may collect:

• Business name - Your registered business name
• Registration details - Business registration numbers and documents
• Verification documents - For supplier verification
• Product information - Details of products and services you offer
• Business addresses - Physical and operational locations

Construction Project Information

We may collect project-related information:

• Project details - Descriptions and specifications
• Construction budgets - Estimated project costs
• Bills of Quantities (BOQs) - Detailed material lists
• Architectural drawings - Design and plan documents
• Procurement requests - Material and service requirements
• Quotations - Supplier pricing and proposals
• Delivery information - Logistics and timing details

Payment Information

We may collect payment-related information:

• Transaction references - Payment identifiers
• Subscription details - Plan and billing information
• Payment history - Transaction records

How We Use Your Information

Your information may be used to:

• Provide BuildWise services - Delivering the core platform functionality
• Match users with suppliers and professionals - Connecting the right people
• Generate AI-powered recommendations - Personalizing your experience
• Improve procurement experiences - Enhancing the platform
• Process subscriptions and payments - Managing billing
• Personalize user experiences - Tailoring content and recommendations
• Send notifications and updates - Keeping you informed
• Improve platform security and performance - Protecting your data

BuildWise AI

BuildWise AI may process information provided by users to:

• Generate cost estimates - Helping you plan your budget
• Recommend suppliers - Finding the right partners
• Compare quotations - Making informed decisions
• Answer construction-related questions - Providing expert insights
• Provide project insights - Keeping you on track

Cookies & Analytics

We may use cookies and analytics tools to:

• Improve website performance - Making the platform faster
• Understand user behavior - Learning how users interact with BuildWise
• Personalize recommendations - Tailoring content to your needs
• Optimize marketing campaigns - Reaching the right audience

Examples of cookies we use include:

• Session cookies - For login and authentication
• Authentication cookies - Keeping you logged in
• Analytics cookies - Understanding usage patterns

Users may disable cookies through their browser settings, although some features may not function properly.

Data Security

We take reasonable measures to protect your information through:

• Data encryption - Protecting data in transit and at rest
• Secure authentication systems - Verifying user identities
• Role-based access controls - Limiting data access
• Secure payment gateways - Protecting financial information
• Infrastructure best practices - Industry-standard security

Who Can See Your Information?

Homeowners

Homeowners' information may be visible to:

• Suppliers - Responding to quotation requests
• Professionals - Selected by the user

Suppliers

Suppliers' information may be visible to:

• Potential customers - Homeowners and businesses
• Authorized BuildWise administrators - Platform management

Professionals

Professionals' information may be visible to:

• Users - Seeking professional services

Users control what information is publicly displayed within their profiles. You can manage your privacy settings at any time.

Information We Do Not Sell

We will never sell:

• Phone numbers - Your contact information
• Email addresses - Your primary contact method
• Construction project information - Your sensitive project data
• Payment details - Your financial information
• Supplier data - Your business information

Third-Party Services

BuildWise may integrate with trusted third-party services, including:

• Payment processors - For secure transactions
• Cloud hosting providers - For data storage and infrastructure
• Analytics providers - For understanding user behavior
• Communication tools - For notifications and support
• AI service providers - For AI-powered features

These services may have their own privacy policies and terms of use. We encourage you to review them.

Your Rights

Users have the right to:

• Access their information - Request a copy of your data
• Update their information - Correct inaccurate data
• Delete their accounts - Request account deletion
• Export their data - Download your information
• Opt out of marketing communications - Manage email preferences
• Request corrections to inaccurate information - Fix errors in your data

To exercise any of these rights, please contact us at privacy@buildwise.africa

Account Deletion

Users may request account deletion at any time.

Please note that:

• Transactional records - Certain records may be retained for legal and accounting purposes
• Recovery - Deleted accounts may not be recoverable

To request account deletion, please contact our support team at support@buildwise.africa

Children's Privacy

BuildWise Africa is not intended for individuals under the age of 18 without parental or guardian supervision. We do not knowingly collect personal information from children.

If we discover that we have collected information from a child, we will take steps to delete that information promptly.

International Users

As BuildWise expands across Africa and internationally, users acknowledge that their information may be processed in countries where our technology infrastructure operates.

We will take reasonable measures to comply with applicable data protection regulations, including the Nigeria Data Protection Regulation (NDPR) and international standards.

Procurement Disclaimer

BuildWise acts as a technology platform that connects users with suppliers and professionals.

While we strive to verify businesses and professionals, BuildWise does not guarantee:

• Product quality - The condition of materials
• Delivery timelines - Shipping and arrival dates
• Construction outcomes - Results of projects
• Professional workmanship - Quality of services

Policy Updates

We may update this Privacy Policy periodically. Users will be notified of significant changes through:

• Email - Direct communication
• Platform notifications - In-app alerts
• Website announcements - Public notice

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, please contact us:

We respond to all privacy inquiries within 48 hours.

User Consent

By using BuildWise Africa, you confirm that:

• You have read this Privacy Policy - You understand our practices
• You understand how your information is used - You are aware of our data handling
• You consent to the collection and processing of your information - In accordance with this policy