Still Need Help?
We're here to support you. Reach out to our team and we'll get back to you as soon as possible.
Help Center
How Can We Help You Today?
Find answers, guides, tutorials, and support for everything BuildWise.
Request quotations
BuildWise AI
Subscribe
Verify supplier
📚 Popular Help Topics
Quick answers to the most common questions
Getting Started
Creating an account, completing your profile, choosing your plan
12 articles
Suppliers
How to list products, receive leads, become verified
15 articles
Homeowners
Managing projects, requesting quotations, finding professionals
18 articles
Professionals
Creating your profile, getting consultation requests, verification
10 articles
BuildWise AI
Cost estimation, supplier recommendations, price intelligence
8 articles
Payments & Billing
Subscription payments, invoices, refund requests
7 articles
📖 Getting Started Guides
Step-by-step guides to help you get the most out of BuildWise
01
Creating Your BuildWise Account
Learn how to sign up and set up your profile in minutes.
02
Completing Your Onboarding
Complete your profile and unlock all features.
03
Exploring the Marketplace
Discover products, suppliers, and services.
04
Using the AI Assistant
Get intelligent answers for all your construction questions.
05
Creating Your First Project
Start managing your construction project on BuildWise.
🎥 Video Tutorials
Watch and learn with our step-by-step video guides
2:45
Introduction to BuildWise
Learn how BuildWise works in under 3 minutes.
3:20
How to Request Quotations
Receive competitive quotations from verified suppliers.
4:10
How to Use BuildWise AI
Generate cost estimates and procurement recommendations.
5:30
How to Manage Construction Projects
Track budgets, deliveries, and project progress.
❓ Frequently Asked Questions
Find answers to the most common questions
General Questions
What is BuildWise Africa?
BuildWise is Africa's AI-powered construction procurement and project management platform. We connect homeowners, suppliers, contractors, and professionals to build better, faster, and smarter.
Is BuildWise free?
Yes. BuildWise offers a free plan with access to selected features. Upgrade to premium plans for advanced features like unlimited products, AI assistant, and analytics.
Is BuildWise available across Africa?
We are starting in Nigeria and expanding across Africa. Our goal is to become the continent's leading construction platform.
Supplier FAQs
How do I become a verified supplier?
Required documents:
- Business registration details
- Phone verification
- Product information
Submit your application through your supplier dashboard, and our team will review it within 48 hours.
How do I receive customer leads?
Customers can discover your business profile, request quotations, and contact you directly through the platform. You'll receive notifications when new leads come in.
Homeowner FAQs
Can BuildWise help me save money?
Yes! BuildWise allows you to compare quotations from multiple suppliers, find trusted suppliers, and access market intelligence to make informed decisions.
Can I manage my entire project on BuildWise?
Absolutely. You can track budgets, suppliers, deliveries, and project milestones all in one place.
BuildWise AI FAQs
What can BuildWise AI do?
BuildWise AI can:
- Estimate project costs
- Generate BOQs
- Recommend suppliers
- Compare quotations
- Answer construction questions
Is BuildWise AI accurate?
BuildWise AI provides estimates based on market data and should be used as a decision-support tool. Users should always validate quotations and professional advice before making procurement decisions.
Subscriptions & Payments
Which payment methods are accepted?
- Debit Cards
- Bank Transfers
- Paystack
- Flutterwave
- USSD
Can I cancel my subscription?
Yes. Users may cancel their subscriptions at any time from their account settings.
Do you offer refunds?
Please refer to our Refund Policy for eligibility requirements and timelines.
Procurement Guides
How to buy building materials safely?
Always verify suppliers, compare multiple quotations, check reviews, and ensure clear contracts before making payments.
How to avoid procurement fraud?
Use verified suppliers, avoid upfront payments without proper verification, and always get everything in writing.
How to compare supplier quotations?
Compare not just price, but also delivery time, quality assurance, payment terms, and supplier reviews.
🔧 Troubleshooting
Common issues and how to resolve them
Account Issues
- I can't log in
- I didn't receive my verification email
- My payment failed
- I forgot my password
Marketplace Issues
- My product isn't showing
- My quotation wasn't submitted
- I can't find suppliers in my city
📞 Contact Support
We're here to help you every step of the way
Live Chat
Chat with our support team in real-time
WhatsApp Support
Get support via WhatsApp
Email Support
Send us an email and we'll respond within 24 hours
Phone Support
Speak directly with our support team
Business Hours
Monday - Friday
9:00 AM - 6:00 PM
Saturday
10:00 AM - 4:00 PM
Sunday
Closed
🎫 Submit a Support Ticket
Get help with specific issues by submitting a ticket
Create Support Ticket
Fill in the details below and our team will get back to you
📚 Knowledge Base
Browse our comprehensive collection of articles and guides
Construction Procurement
24 articles
Cost Estimation
18 articles
Project Management
15 articles
Marketplace
22 articles
AI Assistant
12 articles
Supplier Verification
10 articles
Payments
14 articles
Security
8 articles